Quick Answers

  • When will I receive my Free phone and Free service after I sign up?

    Once your order is complete, your device will ship within 7-10 business days. You can also check on the status of your application status by click here

  • Can retirees apply for the EBB?

    Yes, but just being retired won’t qualify you. You’ll have to prove you meet another one of the criteria listed here.

  • Is the EBB open to all U.S. citizens?

    Yes. All U.S. residents can apply.

  • Can you get the EBB if you lost income in 2020, but got a new job in 2021?

    Yes. You don’t need to prove continued unemployment, but you will need to prove that your current annual income is below $99,000 for a single person or $198,000 for a family.

  • How long will it take to receive approval?

    Normally, it takes about 20-30 minutes for an application to be approved. However, some applications will have to wait 3-4 days or longer for approval. The reason is that the proof documents need to be reconfirmed. You can always check the status of your application by logging into your <a class="link" href="https://www.cintexwireless.com/subscriber">account </a>. Once you receive approval, you will also receive an email confirmation along with a tracking number for your order.

  • Why I need to provide my Social Security Number?

    As Cintex Wireless is a government assistance lifeline service provider, we require the last 4 digits of your SSN in order to verify your eligibility. You will also be required to provide proof of your qualifying benefit program or if you are applying by income, verification of your income as well 😃

    All your information is strictly confidential. We always respect the privacy of user data.

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